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Pet Products Delivered Australia Wide
$9.95 Flat Rate Delivery Australia Wide Excludes bulky Items.
Pet Products Online
Proud Sponsor of Labrador Rescue Australia

Frequently Asked Quesions

Thank you for taking the time to shop with MyPetUniverse.com.au  

Our goal is to make your shopping experience easy, fast and enjoyable. The answers to our most frequently asked questions are listed below.  

If you don't find the answer to your question in this list please email and we will assist you in any way we can.

SITE SECURITY :

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. When sharing your payment details you will notice that the address of the webpage changes to http://www.mypetuniverse.com.au which indicates the secure socket layer is active to protect your details.

We will never share your personal details with anyone. 

ORDERS :

Has my Order shipped ?

We dispatch orders next business day and you will receive an email when your order leaves our warehouse. You can also view the status of your order in the My Account tab of our home page.

Can I cancel or change my order once I have paid ?

Yes, as long as your order status has not changed to Awaiting Shipment or Shipped . The easiest way to change your order is to email us on customerservice@mypetuniverse.com.au

How do I track my order ?

Once your order is shipped, you will receive an email with your unique tracking number, you can click on this tracking number to see the status of your order. If you don't receive this email, please check the Spam folder in your email system.

The other way to track your order is to view your Order Status.

My order is late or it never arrived.

If you don't receive your order within the timeframe specified in our shipping section please email us and we will be able to assist you.

An item is missing or incorrect in my shipment.

We make every effort to ensure all your products are correctly delivered, however sometimes mistakes are made - don't worry - we will cover all the costs involved in getting the correct or missing product to you as soon as possible. Contact us by email and we will fix the issue immediately.

My product is faulty or missing parts.

Go to the My Account tab on our Home Page, log in to your account, choose Completed Orders, then Choose Return Items. Follow the prompts from here and a replacement product will be on it's way to you as soon as possible.

I don't want the product anymore and wish to return it.

Please see our Returns section here.

SHIPPING :

How much will shipping cost ?

Shipping is a flat fee of $9.95 no matter how many items you purchase, shipped Australia wide by Australia Post eParcel with tracking.

The only exclusion is for items which are bulky, such as large bags of dog food, kennels, crates and some aquariums. Please refer to our Shipping page for more information.

Where do you ship to ?

We ship products Australia wide. At this time we do not ship products to any other countries except by request. If you need a product shipped outside of Australia please contact us for a shipping quote.

 

 

   

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