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Online Layby
Have a Big Purchase ? Online Layby Available
Pet Products Delivered Australia Wide
$9.95 Flat Rate Delivery Australia Wide Excludes bulky Items.
Pet Products Online
Proud Sponsor of Labrador Rescue Australia

Layby

LAYBY :

You can start a Layby at anytime, the lenght of your layby, payment frequency and days your payments are made will be determined by the options you choose when completing the Layby Form at the end of the Layby process.

Layby is available for 6, 8, 12 and 16 week terms, you can choose to pay weekly, fortnightly or monthly.

Our Online Layby is simple, just follow these steps :

1. Shop for pet products on our site and when finished proceed to the checkout.

2. Sign up for a mypetuniverse.com.au Account and enter the requested information.

3. Follow the prompts until you reach “How Would You Like to Pay ?”

4. Choose the Online Layby option.

5. Complete the Online Layby Form and when finished press Lay By Now.

At this stage our Customer Service Team will set up your layby in our system whilst our Warehouse Team picks and stores your order.

You will receive the following emails :

1. You will receive your first email which will contain your payment plan details, and the dates on which payments will be debited from your account.

2. Your first payment will be debited with 24 hours of you placing the layby, and you will receive an email confirmation of this.

3. Each subsequent payment will be debited automatically and a confirmation email will be sent.

Once you have completed all of your layby payments, your order will be dispatched to you next business day.

If at any time you have any questions regarding your layby please call our Customer Service Team on 1300 961 747.

The following Terms and Conditions apply to each layby : 

This lay-by agreement is governed by the rules of the Australian Consumer Law, which can be viewed here http://www.accc.gov.au 

If there is a discrepancy between this agreement and the ACCC’s, the ACCC’s rules will stand. 

1. This agreement comes into effect when a product is purchased from the mypetuniverse.com.au site and the payment method chosen at checkout is lay-by. 

2. The following general terms apply to all lay-by orders: 

i. A minimum order of $50 is required to place items on lay-by, in addition food products are not able to be placed on layby due to expiry date restrictions.

iii. Free Shipping offers do not apply to lay-by orders. 

iv. Your order will be shipped when the final payment is completed. 

v. In the event of a cancellation, toyuniverse.com.au retains goods. 

3. Payments must be made using a valid credit or debit card, which must be nominated on the lay-by form at time of checkout. 

4. Once a payment frequency is selected, payments will be automatically debited from the nominated credit / debit card in accordance with the agreed schedule. A schedule of payments and emails confirming payments will be sent to the email address nominated on the lay-by form. 

5. An administration charge of 4.5% of the total value of the products ordered will be charged at the commencement of the lay-by term in addition to the first payment. 

6. Failure to complete payments on schedule can result in the cancellation of the lay-by at the discretion of mypetuniverse.com.au. Please call 1300 961 747 to discuss your payment schedule and in some circumstances we may extend the payment terms. 

7. A cancellation fee of $25 or total monies paid to date (excluding the administration charge), whichever is less will be charged when a lay-by is cancelled by the customer. 

8. The cancellation fee will also charged if the lay-by is cancelled by toyuniverse.com.au as a result of the customers failure to complete payments on schedule. By accepting the terms of this lay-by you authorise us to charge your credit/debit account in this amount or demand payment from you. 

9. MyPetuniverse.com.au will store your lay-by in a safe, clean environment and will make them available once final payment is received. MyPetuniverse.com.au will not re-sell the goods or withdraw them from sale except in circumstances outside of its control (such as a product recall).


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